Team Leader

Website metagrowthco Meta Growth

Job Description

About Us

Meta Growth Corp. (META™) operating in Manitoba as Meta Cannabis Supply Co. has a cannabis culture focused on reaching a deeper perspective, providing an enhanced experience in all we do. Retailing top shelf quality cannabis and accessories in transformative spaces. Catering to education seekers, those who dig deep and stay curious. We serve cannabis aficionados, the canna-novices and everyone between. META has developed a strong history of effectively delivering secure, safe, and responsible access to legal cannabis for thousands of Canadians.

At META our philosophy is simple. Creating a customer experience that is unique and tailored to you. We offer customers a safe and responsible journey. We aim to educate and raise awareness about cannabis and the products we stock. Our stores are our homes, we take pride in our appearance and creating a welcoming space for our guests to have access to our knowledge, experience and advice.

We are currently searching for an energetic and charismatic leader to join our team as a Team Leader.

This is a fantastic opportunity for you to play a vital role in Meta Growth. The ideal candidate is organized, detail- oriented, and able to juggle and prioritize multiple projects in an extremely fast-paced team environment, whilst delivering outstanding customer service. Reporting to the Store Manager, you will help lead, coach, and develop the team to make a positive impact to our customers.

WE EXERCISE PROFESSIONALISM

If you are our Team Leader:

  • You believe
    • in being serious every step of the way, but have fun whilst you are doing it
    • professionalism is of the utmost importance
    • in very high standards for customer service
    • in timeliness, willingness to listen and learn
  • You have the courage to speak up
  • You demonstrate your caring about the community you live in through operating responsibly
  • You want to become an entrepreneurial spirit
  • You are a trailblazer, an innovator, you want to help create something new

WE CREATE POSITIVE EXPERIENCES

If you are our Team Leader:

  • We expect you to set the bar for customer care and cannabis knowledge in the industry
  • You have a desire to build community around canna-positivity
  • You help create lasting relationships with both customers and coworkers
  • You believe in promoting informed consumerism
  • You have a strong desire in building a passionate and engaged team to educate the local community
  • You are naturally curious; you explore, learn, and ask questions
  • You walk the talk, prefer to be out on the floor and part of the fun
  • You will have the ability to supervise, train and develop staff

WE ARE BETTER TOGETHER

If you are our Team Leader:

  • You believe that if the team is being treated well, you are going to be better able to help the customer
  • You bring some cannabis based knowledge
  • A open, can-do attitude
  • A warming approachable charisma
  • You prioritize inclusiveness; providing stigma-free environments that are welcoming to everyone
  • You are approachable, empathetic, and create safe spaces for expression of personal identity
  • You spread good vibes and believe in potential of people

WHAT WILL YOU BE DOING?

If you are our Team Leader:

  • Effectively lead the store while the Manager or Assistant Manager is not on the sales floor
  • Lead each shift by example
  • Appropriately delegate duties, and assign tasks as needed
  • Assisting at all levels to ensure sales goals are met
  • Adhere to all company policies and procedures
  • Ensure that all provincial cannabis regulations are being followed
  • Perform all POS duties
  • Responsible for the front and back of house functions
  • Communicates with team members effectively
  • Accountable for opening and closing procedures
  • You will assist with the creation & fostering of our positive work culture in the store
  • You will ensure quality of the in-store space through focus on cleanliness, merchandising
  • You will ensure that everything is in working order
  • Empower team members to self-manage
  • Evaluate and manage competitive pricing for optimization of sales
  • Identify underperforming metrics and help develop strategies for improvement
  • Foster positive and productive relationships and opportunities with all vendors
  • You will promote a coaching culture – celebrating successes and providing feedback on opportunities
  • You will identify opportunities for the store to build relationships & contribute to the community

WHAT YOU BRING

If you are our Tam Leader, you have:

  • 2+ years retail Leadership, preferred or 3+ years customer service experience
  • Prior supervisory experience preferred
  • Understanding, or ability to learn quickly, all provincial cannabis laws and regulations
  • Ability to work in a fast-paced, changing and challenging environment
  • Highly self-motivated and accountable
  • Customer service experience
  • Cash Handling experience
  • Responsible and accountable
  • A High School graduation certificate or equivalent, a College degree is preferred
  • An interest in cannabis and/or interest in learning and developing expertise in cannabis
  • Open availability including evenings, weekends and holidays is required

PLEASE NOTE: For safety reasons, some of our retail locations may require you to hold a valid provincial driver’s license and access to a reliable vehicle

Physical Requirements:

  • This position will interface directly with the general public in a front-line customer service capacity
  • An interest in obtaining and maintaining a Retail Managers Licence
  • This position will need to be able to lift and carry up to 50 pounds and well as bending and stretching to stock shelves

Statement on Diversity & Inclusivity

Meta Growth O/A Meta Cannabis Supply Co provides services in one of the most diverse countries in the world The diversity of our communities takes many forms It includes differences related to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort

Meta Growth is professionally and personally committed to celebrating the rich diversity of people who work in our company, to those who live in our communities, and to those who access our services and resources We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect All of our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality We are guided by the principle that celebrating diversity enriches and empowers the lives of all people

Accommodation Statement

Meta Growth O/A Meta Cannabis Supply Co welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process If as a qualified job applicant, you request an accommodation, Meta Growth will consult with you and provide reasonable accommodations according to your accessibility needs If you wish to make a request, please provide a cover letter, when applying to this position

The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment and/or educational checks All offers of employment are conditional on the receipt of satisfactory results of any applicable check

This is an evolving position as such, the job responsibilities and title may shift to reflect a change in requirements

Company Description

About Meta Growth With a portfolio of 35 licensed retail locations nationwide, META is a leader in secure, safe and responsible access to legal recreational cannabis in Canada. Through its Canada-wide network of META Cannabis Supply Co.TM and NewLeaf CannabisTM recreational cannabis retail stores, META enables the public to gain knowledgeable access to Canada’s network of authorized Licensed Producers of cannabis. META is listed on the TSX Venture Exchange under the symbol (TSXV: META).

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